Reasoning & Evidence
The increased usage of telehealth during the COVID-19 pandemic has provided an increased evidence base for its effects on social connection and related factors. In addition to physical and mental health benefits, patients who used telehealth services were able to build greater rapport and social support networks with their doctors (1). Mental health support groups offered via telehealth also helped people find a sense of community cohesion and connection with fellow program participants (2). Additionally, people improved their health and well-being because they were more likely to attend their appointments and adhere to treatment plans. Rural or low-income community members especially benefitted because telehealth services are often offered for lower-costs and do not require access to transportation (1).
Examples of Community Implementation
The District of Columbia’s Department of Health Care Finance has allocated grant funding to community organizations to help them administer and expand telehealth services. The grants specifically target organizations located in the historically underresourced Wards 7 and 8, homeless shelters, and public housing. Together, D.C. churches, universities, hospitals, and health care insurers are providing telehealth care such as mental and behavioral health support, substance abuse counseling, physical health screenings, and pharmacy consultations.