Reasoning & Evidence
Researchers have found that increased internet access can help reduce loneliness and improve well-being, especially among individuals who are older (1, 2), disabled (1, 2), live in rural areas (3), or have issues with transportation access because it can help connect them to medical services (2, 4). In one study of individuals from underresourced communities, increased internet access also led users to interact with neighbors and use social amenities (e.g., community centers, places of worship, libraries) more frequently (5). Another study found that as respondents used the internet more frequently, they felt it was easier to stay in touch and reach people and therefore helped them feel more connected to others (6). However, it should be noted that some ways of using the internet can also have the opposite effect, producing negative consequences like lower quality interactions and increased feelings of isolation. *More community-level strategies must be developed and evaluated to ensure increased access to broadband creates more benefits than harm and for which age groups.
Examples of Community Implementation
As a part of San José’s SJ Access initiative, the city has provided residents and students with a library card free access to laptops, high-speed internet hotspots, tablets, computer classes, and individual tech support. High-speed internet is available in public libraries as well as community centers, with most services offered in communities that have historically been under-resourced. Eligible low-income residents can also participate in the city’s Affordable Connectivity Program, which provides a discount on their internet service or the one-time purchase of a computer or tablet.
Reference: Action Guide for Building Socially Connected Communities